NoLogo Guarantee

At NoLogo, we stand behind the quality of every product we help bring to life. Our guarantee is simple:

If your custom product arrives damaged, fails to arrive, or doesn’t meet your expectations, you’re entitled to a full refund or replacement — no ego, no hassle.

What’s Covered:

• Delivery Issues: If your order is lost or does not arrive within the estimated delivery window, we’ll issue a full refund or send a replacement at no additional cost. We only ask that if it does arrive to notify us directly.
• Damage in Transit: If your item arrives visibly damaged or defective, notify us within 7 days of delivery and we’ll make it right — with a replacement, or full refund.
• Not What You Expected: If the product doesn’t meet your expectations in craftsmanship, material, or customization, we’ll review the claim and offer a resolution, which may include a return, refund, or remake.

What’s Not Covered:

• Normal wear and tear or damage due to misuse, modification, or improper care.
• Subjective preferences (e.g., “I changed my mind” or “I prefer a different color”) once the product is made to spec.
• Claims submitted beyond 30 days after delivery.

Claim Process:

To initiate a claim, email our team at support@nologo.com with:

• Your order number
• Photos of the item and packaging (if damaged)
• A brief description of the issue

Our team will respond within 2–4 business days with next steps.

Legal Disclaimer:

This Guarantee does not affect your statutory rights under consumer protection laws. NoLogo reserves the right to evaluate, verify, or deny refund claims in cases of suspected misuse or fraud. Refunds are issued to the original payment method only.